Why and who this service is for
You run or develop an online store on Shopify, but you run into questions about architecture, best practices, or optimal solutions. You lack Shopify expertise for key decisions.
The solution is access to the best Shopify specialists through a private chat group, where you can ask
anything about Shopify.
Service includes
Direct access to experts
Private chat with leading Shopify specialists from the Czech Republic and Slovakia.
Fast response
One ticket per day with support and a response within 1 business day.
Shopify news
We regularly inform you about new Shopify features and how to use them for your online store. You will be the first to gain a competitive advantage from new releases.
Easy cancellation
You can cancel at any time during the first month while you are testing us. After that, a two-month notice period is required.
Access to developers
The service includes consultations and advice, not development work. If we identify a need for implementation, we will recommend the best solution — either with our team or externally.
Instant access to know-how that saves your time and money
- 1 week of extra availability after launch
- Complete post-launch consultation
- Support during first orders
- Video tutorials on Loom
How we start our collaboration
Initial 30-minute call
A basic understanding of your business, setup, and goals.
What you most frequently ask us
Why does Shopify Experts make sense in the age of AI?
AI tools like Claude, ChatGPT, or Shopify Sidekick are great — we use them too. However, they only work with documentation and cannot replace years of hands-on experience.
AI will not tell you that solution A works in theory but leads to scaling problems in practice. It does not know the typical pitfalls specific to Czech e-commerce (payments, shipping, accounting systems). And it cannot evaluate what is the best path for YOUR specific case.
AI is a tool. We bring experience, context, and the ability to ask the right questions. It cannot replace us yet — and that is confirmed by our clients who regularly use AI themselves.
How quickly do you respond?
We guarantee a response within a maximum of 24 hours of the question being asked, across all plans.
In practice, we often respond faster — it depends on the complexity of the question and the team's current availability. But you can rely on receiving an answer no later than one business day.
How many team members can write?
An unlimited number of team members can write in the chat.
The guaranteed 24-hour response applies to one question per day. Additional questions on the same day are welcome if we have capacity — but the response time is not guaranteed.
This is how we ensure that every question receives the necessary attention and a quality answer.
In what form do I receive answers?
You will not just get a short text message. We provide comprehensive answers:
Screenshots with annotated steps, short videos showing the process directly in Shopify, code snippets with explanations, detailed step-by-step guides, and real-world best practices.
The goal is clear: you get an answer you can implement immediately, not just a link to documentation. For very complex topics, we can arrange a call.
Can you send code examples?
Yes — we send short code snippets, configuration examples, and "how-to" guides with explanations.
For larger implementations (custom features, extensive integrations), we recommend moving to SLA support or project-based development, where you have guaranteed hours and a managed process.
How is security and confidentiality handled?
We work under NDA as standard practice. Sensitive queries are handled in private channels, and we access your Shopify store on a "as little as possible" basis — only what we genuinely need to answer your questions.
We take your business information and data seriously.
Is the chat a replacement for SLA support?
No — the chat is a consulting service for advice and strategic decisions.
For performance monitoring, incident response, guaranteed reaction times for production issues, and professional liability insurance, we recommend SLA support.
Chat is great for "how to" questions. SLA is for "keep my production running" accountability.
What if we want to move to full development?
The transition is smooth — we keep the chat as a "first-line" support for quick queries and connect an SLA or project team for implementation.
The advantage? We already have all the context, history, and know-how about your project. You do not have to explain anything again.
How quickly can you bring Shopify news into practice?
We continuously monitor Shopify news (both beta and GA releases) and proactively let you know which ones are relevant for you.
You will not just get "a new feature is out", but "here is a new feature, how to use it for YOUR business, and what to do as the first step". We can train your team or prepare an implementation checklist.
Be the first to gain a competitive advantage from new releases — not the last to hear about them.
Do you communicate only in Czech, or also in English?
Fluently in both Czech and English. Whether you have a Czech team, international developers, or prefer English, you will receive equally high-quality answers in both languages.
10 years, hundreds of projects,
many industries
77% of Mana customers return. 7 years on Shopify, 20+ markets
B2C and B2B online store without a Shopify Plus license for TONAK
Yoggies online store consistently exceeds 7% conversion rate
Nový trh, nová značka, nový e-shop pro Zaremo hotový za 2 měsíce
Well-known brands and ambitious projects?
Sounds Good.
What our clients say...
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With Sounds Good we continued a long-standing partnership that began with their parent company Shopsys, and we remain satisfied to this day. Long story short: Sounds Good sounds good to me!
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We switched to Sounds Good from a competitor. What attracted me most was the depth and breadth of their Shopify platform knowledge — including direct contacts at the source and inside information. At Econea.cz we've always been at the cutting edge of what Shopify can do, and we were looking for a partner who is technologically on the edge too. We do a lot of development in-house, but when we run out of steam or get stuck, we have an excellent partner.
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We were looking for an experienced partner for Shopify-based projects who could help us design and implement more complex and non-standard requirements. These are B2B projects requiring ERP SAP integration and accommodating the needs of wholesale partners accustomed to a previous platform. I appreciate the reliability of the project management and the expertise of the Sounds Good team.
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For migrating our website from a previous platform, we needed a strong and reliable partner to help us discover the world of Shopify — one with the ability to influence changes in Shopify itself. This allowed us to be among the first in the Czech Republic to access Shopify Payments and other new features, and to provide feedback directly to the Shopify platform. Solutions from Sounds Good have always been tailored and thoroughly tested.
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We chose Sounds Good for their Shopify expertise and ability to resolve issues quickly and efficiently. What we appreciate most is their proactive approach, technical know-how, and the fact that they understand e-commerce from a practical standpoint. The collaboration is smooth and genuinely moves our online store forward.
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We chose Sounds Good for their deep understanding of e-commerce and their ability to deliver solutions precisely tailored to our needs. We particularly value the speed, proactive approach, and attention to detail. We see this partnership as long-term and highly effective.
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We chose SoundsGood for their deep knowledge of the platform, which they demonstrated very quickly. The implementation wasn't without unexpected turns, but SoundsGood always responded fast, adjusted the scope, and kept moving forward. That's exactly the approach we were looking for. Now we work with them every day, continuously improving.
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Sounds Good was the obvious choice for us, thanks to their combination of technical expertise and Shopify experience. Their hands-on e-commerce knowledge is exceptional. What we value most is their ability to bring together strategy, UX, and technology into one cohesive whole.
We chose Shopify, because …
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We have a complex product range and complex operations (manufacturing, warehouse, repairs, test lab), so we long considered a custom-built solution. In the end, however, Shopify's cost-effectiveness — supplemented by only minor adjustments to our processes — simply won.
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The largest R&D investment in the market
30+ billion CZK per year in R&D. No other platform innovates at this pace.
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No vendor lock-in
You're not tied to a single agency. Thousands of partners worldwide or your own in-house team — the choice is always yours.
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We were looking for a solution that could cover the wide range of our requirements — we operate dozens of local presentation websites for individual brands both in the Czech Republic and across the EU, and at the same time we want to sell robustly in both B2C and B2B modes, but without a large development team. On top of that, we needed a solution for connecting to a wide range of marketplace and drop-ship partners. That's why Shopify. We take advantage of the platform's rapid development and its extensive third-party app ecosystem. After roughly 4 years, we are satisfied with this choice.
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Stability proven by global Black Friday
42,000 orders per minute with zero downtime. When your traffic spikes, your store handles it.
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Ready for Czech Republic and Slovakia
Shopify Payments, GoPay, Comgate, Zásilkovna, PPL — all as ready-made integrations, with no custom development required.
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Shopify is the future — a brilliantly functioning and above all totally modern platform with an unbeatable frontend design and a fantastic drag & drop editor.
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We chose Shopify as a modern and stable platform that allows us to scale quickly and manage our online store efficiently. We particularly appreciate the ease of management, the wide range of integration options, and the reliability of the entire system. Since switching, we've seen a significant simplification of processes and improved overall performance.
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33% lower total cost of ownership
Hosting, CDN, SSL, and updates are all included. No servers, patches, or custom certification needed.
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Shopify POS: your retail store and online shop as one system
Inventory, orders, and customers sync in real time. Returns, click & collect, gift cards — all in one place.
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Shopify lets you achieve a lot even with a small team, and it's a safe and reliable path — so we can focus fully on the customer experience and quality global support going forward, with confidence in automatic connectivity to the leading systems in various markets.
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AI that actually helps, not just exists
Product descriptions, photos, discounts, emails — AI is built right into the admin, saving time without switching tools.
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5 million merchants in 175 countries
The world's largest e-commerce platform. Proven from a single product to billion-dollar global brands.
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We've been on Shopify for over 3 years and we definitely wouldn't switch. The level of technology and the speed of adopting new trends is unmatched. We run both B2B and B2C stores, and every limitation we've encountered has always had a solution. In my view, Shopify has no ceiling when it comes to international expansion or company size. I see it as the most expensive and simultaneously the best platform out there. And we have no problem paying for quality.
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16,000+ apps shorten your roadmap by months
Add new features in hours, not weeks of custom development. The ecosystem is built specifically for Shopify.
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International expansion with a single click
Currencies, languages, domains, and local payment methods from one admin. VAT and customs calculated by Shopify automatically.
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Since our company offers payment processing solutions for e-commerce, our presence on Shopify is key — it is one of the top platforms for e-commerce.
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We needed Shopify primarily for future international expansion and its flexibility. That's where we see the extreme added value of this international platform.
Sounds Good? Let's do it together. On Shopify.
agency in CZ and SK
